2017 Troubleshooting Tips

The sessions are being held in Blackboard Collaborate (formerly Elluminate), and can be accessed live from any personal computer and most mobile devices.  See mobile instructions here.  

Before you join a session:

Sessions can be attended using your mobile device.

  • For Apple devices, go here.
  • For Android devices, go here.

If you are having issues getting into Blackboard Collaborate, please make sure to do the following:

  1. Make sure Java is updated on your machine.
  2. Clear your cache on your browser if you get error messages.
  3. Try another browser.
  4. Delete any previous .collab files you may have downloaded to your computer. 

If you have any issues at all, join the GEC community and post to the conference chat located on the front page of our website. We will be happy to help you!

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